Warranty and Returns

Warranty

Rock a Bums warranties every item we sell against material or workmanship defects for 60 days from the date of purchase. This covers product stitching, seams, elastics, and any of the products components including snaps, hook & loop closures, and fabric.

This warranty does not cover leaking, odor issues, fading, staining, repelling, pilling, fuzzy loop closures or other normal wear and tear, and is applicable only to the original purchaser of the products. Proof of purchase is required.

You are solely responsible for understanding how to care for the items you purchase. We are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials.

This warranty is void when washing instructions have not been followed; bleach, fabric softeners, vinegar, oxy-clean, or any other caustic substances and laundry additives have been used; and when the diapers have been subject to water or drying temperatures above 140F.

While Rock a Bums are made to last, please remember that reusable diapers are a garment and like any garment are worn down with every use, every wash cycle and every dryer cycle.

Though this warranty does not cover leaking, we at Rock-a-Bums are ready to help you to be successful with your diapers. If you’re having problems with leaking, please contact us at info@rockabums.com. We have many helpful tips, and can usually pinpoint one or two simple things you can do to eliminate leaking.

Items returned to us under warranty will be repaired or replaced at Rock-a-Bums option. Please contact us at info@rockabums.com to obtain an RMA form, which must be filled out and sent back with your warranty items. Your name, return address, and description of problem must be clearly written and legible on this form. Remember, if we can’t read your address we can’t send it back to you! All RMAs must be accompanied by an RMA form and copy of original receipt from purchase. Rock-a-Bums will not accept items that arrive in an unhygienic state, so please take care to make sure your items are clean before sending. Once we receive your item please allow up to 1 week to process your RMA and get your repaired or replaced item back to you. Please make sure you’ve included phone and/or email information so we can contact you if we have questions about your return.

 

Returns

Rock a bums accepts all returns purchased from www.Rockabums .com and that have been unused and unwashed within a period of 30 days from date of purchase. Only items purchased directly from Rock-a-bums will be accepted for return, and only when accompanied by an original receipt. Refund will be in the amount of original purchase minus shipping. Refunds do not include promotions, coupons or other discounts used for purchase; refunds will equal the amount actually paid. Shipping of returned items to Rock-a-Bums is solely the responsibility of the customer and will not be reimbursed. Items that have been washed or used will not be accepted for return.

If your diapers are no longer covered under warranty, or used, they can no longer be returned to Rock a bums .